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Prediction of default risk: An options-based approach applied to the Brazilian banking sector
banking credit risk default probability emerging markets financial regulation
2011/11/1
This article proposes a methodological framework to construct an early warning system for the Banking sector. It employs an options-based methodology to estimate default risk for six major Brazilian b...
An analytical study of complaining attitudes: With reference to the banking sector
analytic hierarchy process cluster analysis complaining behavior segmentation
2011/10/29
Service failures in retail banking tend to have a negative impact on service quality and, consequentially, on customer satisfaction. This heightens the need for effective complaint handling. This arti...
The paper tries to explore the use of multiple-perspectives of performance measures in the context of performance evaluation within the banking sector. It will also examine the impact of some organiza...