搜索结果: 1-15 共查到“Customers”相关记录21条 . 查询时间(0.078 秒)
How Do Customers Utilitize Real-Time Usage Feedback? Evidence from Singapore
Real-Time Usage Feedback Singapore
2015/7/31
Real-time household-level feedback has the potential to improve the eciency of electricity
consumption. This feedback allows a household to obtain a better understanding of the relationship between ...
Do Residential Customers Respond to Hourly Prices? Evidence from a Dynamic Pricing Experiment
Hourly Prices Dynamic Pricing Experiment
2015/7/31
Widespread participation of retail electricity
consumers in short-term wholesale electricity
markets throughout the United States is rapidly
becoming technologically feasible. A number
of juri...
How Do Customers Respond to Increased Service Quality Competition?
Customer Relationship Management Quality Customer Value and Value Chain Service Operations Consumer Behavior
2015/4/24
When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive d...
Learning from Customers:Individual and Organizational Effects in Outsourced Radiological Services
Experience and Expertise Learning Health Care and Treatment
2015/4/23
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting th...
PP SHRM in service context - taking care of business by takin care of employees and customers
Integration strategy Human resource management Organizations System to enhance business Care for customers Concerned about the staff
2013/11/19
Integrating the strategic human resource management research with
the multiple-stakeholder view of organizational climate, in this study
we propose that the human resource management practices of a ...
Applying Self-Organizing Maps Method to Analyze the Corrective Action’s Quality Provided to Customers with Mobile Terminals
Self-Organizing Map (SOM) Customer Satisfaction Corrective Actions Issue Issue Description
2013/2/23
In the after market phase, responding to issues raised by customers within a reasonable time is crucial. Another factor which is important to customers is the quality of the issue corrective actions (...
Banking on Customers
Bank of America Home Loans the factors the recession low interest rates housing market and massive global liquidity
2011/9/30
An interview with Barbara J. Desoer, president of Bank of America Home Loans, is presented. She comments on the factors leading to the recession including excessive low interest rates, flaws in the ho...
Predicting New Customers' Risk Type in the Credit Card Market
Bayesian estimation customer relationship management market segmentation risk prediction
2011/8/30
Recent studies in marketing have consistently shown that all customers are not equally profitable. In the credit card business, all customers are not equally risky. When a customer misses one payment ...
A two-stage dynamic credit scoring model, based on customers’ profile and time horizon
credit scoring model logistic regression survival analysis
2011/8/22
As credit card usage has expanded rapidly worldwide, credit scoring has become a very important task for banks, which can benefit from reducing possible risks of default. Credit scoring models help de...
An M/G/1 retrial queue with non-persistent customers, a second optional service and different vacation policies
Retrial queue non-persistent customers
2010/9/26
In this paper, we study an M/G/1 queue with two phases of heterogeneous service. A first essential service is provided to all arriving customers. Upon completion of this service, a customer can either...
When Does Consumer Empowerment Lead to Satisfied Customers? Some Mediating and Moderating Effects of the Empowerment-Satisfaction Link
Consumer Empowerment Satisfied Customers the Empowerment-Satisfaction Link
2010/1/15
Technological advances increasingly provide marketers with the opportunity to empower
consumers. Consumer empowerment is a positive subjective state evoked by consumer
perceptions of increasing co...
Customers' Beliefs Behind Business- to- Consumer Electronic Commerce
Electronic Commerce Technology Acceptance Model System Use
2009/12/9
With the rising importance of electronic commerce, it is important for researchers and company executives to understand customers' beliefs behind online shopping behaviour. This proposed study extends...
The Importance Customers Place on Specific Service Elements of Bus Rapid Transit
Importance Customers Place Specific Service Elements Bus Rapid Transit
2009/10/19
Bus Rapid Transit (BRT) is a rapidly growing national trend in the provision of public
transportation. At present, with more than 150 New Start Rail Projects currently in
the FTA pipeline, a wide ra...
Tracing Individual Public Transport Customers from an Anonymous Transaction Database
Tracing Individual Public Transport Customers Anonymous Transaction Database
2009/10/19
Data mining concepts are used frequently throughout the transportation research
sector. This article examines the concept of the market basket technique as a means
of gaining more insight into publi...
Relationship between the components of product/service quality and the customers’ emotions and satisfaction
design quality conformance quality emotions satisfaction
2009/8/25
This study introduces two components of total quality structure – quality of design and quality of conformance – for analysis of the link between quality and customer emotions. Undergraduate college...