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THE ROLE OF RETAIL BANKING IN THE U.S. BANKING INDUSTRY: RISK, RETURN, AND INDUSTRY STRUCTURE
the return in the U.S banking industry retail banking of the industry
2011/10/3
The article discusses the return in retail in the U.S. banking industry and offers some insight into why this strategic shift has occurred. It relates that the renewed interests in retail banking of t...
Test of a service profit chain model in the retail banking sector
organizational subunits employee perceptions enjoy superior business performance relationships
2011/9/30
Research has shown that organizational subunits where employee perceptions are favourable enjoy superior business performance. The service profit chain model of business performance (Heskett, Sasser, ...
Measuring customer quality in retail banking
CREDIT CARDS FINANCIAL DELINQUENCY LATENT VARIABLES LOAN DEFAULT PREDICTION
2011/9/27
The retail banking sector makes heavy use of statistical models to predict various aspects of customer behaviour. These models are built using data from earlier customers, but have several weaknesses....